Plan routine care
EPA recommends inspection at least every three years for typical household systems and pumping commonly every three to five years. The schedule depends on tank size and usage; mechanical systems often need more frequent inspection.
HomeKnow your system.
HOMEOWNER RESOURCES
Know your system.
Protect your everyday.
Practical basics for septic and grinder pump owners, plus answers to common questions about working with Platinum Septics.
SEPTIC CARE BASICS
Four habits worth keeping.
General care guidance is a starting point. Follow the maintenance requirements and recommendations for your specific system.
Manage water use
Repair leaks and spread laundry across the week. Large volumes of water sent through the system at once can affect treatment.
Flush thoughtfully
Flush only human waste and toilet paper. Keep grease, wipes, feminine hygiene products, paper towels, and harmful chemicals out of the system.
Protect the drainfield
Keep vehicles off it and direct rainwater away. Check with a professional before changing landscaping or building near the system.
Care guidance: US EPA — How to care for your septic system.
KEEP A SIMPLE RECORD
Your system has a history.
Keep it together.
Store records in a folder you can find easily. Having them ready makes a service conversation more useful.
Your property’s system folder
- System plans, permits, and location information
- Pump make, model, and owner’s manual
- Past service dates and invoices
- Repair recommendations and completed work
- Your service provider’s contact information
FREQUENTLY ASKED QUESTIONS
Answers before
you pick up the phone.
Have a question specific to your property? Call us or send the details by email.
What should I have ready when I call?
Your property address, a description of the problem, when it started, and any system records. For a pump issue, have the brand, model, and alarm information available if you can obtain them safely.
How much will my service cost?
The price depends on the work, equipment, property access, and condition of the existing system. Contact Platinum Septics for a job-specific quote and confirm what is included before approving the work.
Do you work in my area?
We serve Austin, surrounding communities, and Central Texas. Call with your address to confirm availability and discuss scheduling.
Can I send photos of my system?
Yes. Email photos and your property details to Alex@teamplatinum.net. Photograph only accessible areas; leave tank openings and electrical equipment to a professional.
Do you offer same-day service?
Call to discuss current availability. Appointment timing depends on your location, the work required, and the schedule.
Is a grinder pump the same as a septic tank?
No. A grinder pump moves wastewater through a pressure line; a conventional septic tank separates solids before liquid flows to a drainfield. The equipment at your property determines the service needed.
A PUMP ALARM GOING OFF?
Read the grinder pump guide.
Understand what to do next and what details to share when you call.
YOUR NEXT STEP
Let’s get your system
back on track.
Tell us what’s happening and where your property is located.